Why would any company use ISO 9000?
Companies would utilize ISO if they were concerned about quality and attention to detail. Simply put, ISO is a certification process that companies, primarily in manufacturing, go through to certify to other companies they have processes in place that focus on quality. Like any restigious certification, it signals to other companies that wish to do business with them, this company focuses on this area of their business and has excelled in the development of sys
tems and process to excel in it.
Why would a financial services company use ISO?
They would use ISO for the same reason a manufacturing company would use it. Simply put, they care about quality, consistency in the service they deliver, and about getting it right the first time. This is not the sole province of manufacturing organizations.
What does the ISO designation mean for potential business partners and prospective business clients?
It means that they are dealing with an organizationthat cares about quality. Much like having representatives with professional designations, it signals to these people that this organization has focused this particular area and has met the designation’s high standards. If these people care about quality, consistency in the service they deliver, and about getting it right the first time, they would prefer to work with an organization with these same high standards.
How will UA use the ISO designation going forward?
As noted, UA will use the designation to signal to potential business partners and prospective business clients that we are an organization that cares about quality and attention to detail.
How does this designation drive organizational change and improvement?
Whenever an organization focuses on a particular area and sets the bar high in this area, it cannot help but change that organization. Simply put, in the drive to meet the ISO standards, the organization has created systems and processes that stress quality, consistency in the service they deliver, and about getting it right the first time. This leads to the realization that things could always be better, a focus on continuous improvement, followed by changes that bring the organization closer to this end goal. It is both challenging and rewarding.
What internal cultural changes have resulted from the implementation of ISO?
Again, when the organization focuses on the basis of ISO: quality, consistency, continuous improvement, people begin to look at these things with respect to the things they do in their roles every day. They find that each process they engage in could perhaps be done better, with more attention to consistency and delivered in a more appealing way to our clients every time. The culture becomes one of partnership between those with different roles within the organization and of partnership with those delivery services to.